Privacy Policy

Last updated: 5 November 2026

AKG Memorial Co-operative Hospital ("the Hospital", "we", "us") respects your privacy. We understand that information about you, your health and your health care is personal and sensitive. This Privacy Policy explains what information we collect through our website akghospital.in, our online forms and our digital services, why we collect it, how we protect it and the choices you have.

This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

1. Information we collect

Information you give us

Appointment requests: your name, phone number, email address, the department you choose, your preferred date and time, and any notes you add.
Enquiries and contact forms: your name, contact details and the content of your message.
Patient feedback: patient name, hospital number (UHID), mobile number, email address and your ratings and comments.
Career applications: your name, contact details, CV and any other information you choose to send.
Online payments (where offered): the details needed to identify the payment, such as name, phone number, amount and transaction reference.

Some of this information, such as symptoms, medical history or the department you wish to consult, may be health information. Please share only what is needed for your request. Detailed medical information is best discussed with your doctor in person.

Information collected automatically

Usage information: pages visited, time spent, browser and device type, approximate location and the website that referred you, collected through Google Analytics and Google Tag Manager.
Cookies: small files stored in your browser to keep the website working (for example, a session cookie and a security token on forms) and to understand how the website is used. See Cookies below.
Server logs: IP address, date and time of access and pages requested, kept for security and troubleshooting.

2. How we use your information

To respond to your enquiries and to confirm, schedule or change appointments.
To register you as a patient and make your hospital visit easier.
To process payments and refunds, where online payment is offered.
To review patient feedback and improve our services.
To consider job applications.
To keep the website secure, prevent misuse and fix problems.
To understand how the website is used and improve its content.
To meet our legal, regulatory and medico-legal obligations.

We do not sell or rent your personal information, and we do not use your health information for advertising.

We share personal information only when it is necessary, and only with:

Hospital staff (doctors, nurses, front office and administration) who need it to provide care or respond to you.
Service providers who work on our behalf, such as website hosting, email and SMS delivery, appointment and token-booking systems, and payment gateways. They may use the information only to provide their service to us.
Insurance companies and TPAs, when you ask us to process a cashless or reimbursement claim.
Government or legal authorities, when required by law, court order or for public-health reporting.

4. How we protect your information

We use reasonable technical, physical and administrative safeguards to protect your information. These include restricted access, password-protected systems and secure transmission where available. Website forms are protected against automated misuse. No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please avoid sending detailed medical records through general enquiry forms or email.

5. How long we keep information

We keep enquiry, feedback and application details only as long as needed for the purpose they were collected for, or as required by law. Medical and billing records are retained for the periods required under applicable medical-records and accounting laws.

6. Cookies

We use:

Essential cookies that let the website and its forms work securely.
Analytics cookies (Google Analytics) that show us how visitors use the website, in aggregate.

You can block or delete cookies in your browser settings. If you block essential cookies, some forms may not work. Google's use of analytics data is described in the Google Privacy Policy.

7. Your rights

Subject to applicable law, you may:

ask what personal information we hold about you and how it is used;
ask us to correct or update inaccurate information;
ask us to delete information we no longer need to keep;
withdraw consent you have given, where processing is based on consent;
nominate another person to exercise these rights on your behalf in the event of death or incapacity;
raise a grievance with us, and if it is not resolved, approach the Data Protection Board of India.

Requests relating to medical records may require identity verification and are handled under the hospital's medical-records procedures.

8. Children

Information about patients under 18 years of age should be provided by a parent or legal guardian.

9. Other websites

Our website may link to other websites, such as Google Maps, Google Play and social media. We are not responsible for their privacy practices; please read their policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Please review this page periodically.

11. Contact and grievance officer

For questions, requests or complaints about privacy, please contact our Grievance Officer:

Grievance Officer
AKG Memorial Co-operative Hospital
Talap, Kannur – 670002, Kerala, India
Phone: 0497 276 2500
Email: info@akghospitals.in

We aim to acknowledge grievances within 48 hours and resolve them within 30 days.