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This Refund & Cancellation Policy applies to payments made to AKG Memorial Co-operative Hospital ("the Hospital") online, through this website, our mobile app or a payment link sent by the Hospital. It covers items such as consultation or token booking fees and health check-up packages. Payments made at the hospital's billing counters are handled under the hospital's billing procedures and are explained at the counter.
1. Consultation / token bookings
- Cancellation by you: you may cancel a paid booking before the scheduled consultation by calling 0497 276 2500 or using the cancellation option in the app, where available. Bookings cancelled at least 2 hours before the scheduled time are eligible for a full refund.
- Late cancellation or no-show: bookings cancelled less than 2 hours before the scheduled time, or not attended, are not eligible for a refund. Our front office may instead offer to reschedule.
- Cancellation or change by the Hospital: if the doctor is unavailable or the Hospital cancels or reschedules your booking, you may choose a new date or time or receive a full refund.
- After consultation: no refund is given once the consultation has taken place.
2. Health check-up packages
- A package paid online may be cancelled or rescheduled up to 24 hours before the scheduled date for a full refund.
- Once any test in the package has been performed, the package is treated as used and is not refundable, wholly or in part.
- Packages are valid for the period stated at the time of purchase.
3. Failed, duplicate or excess payments
If money is debited from your account but the booking is not confirmed, or if you are charged twice or more than the correct amount, the extra amount will be refunded in full. Please share the transaction reference with us so we can trace it quickly.
4. How to request a refund
Contact us with your name, registered mobile number, booking or transaction reference and the reason for the request:
- Phone: 0497 276 2500 (7:00 AM – 10:00 PM, all days)
- Email: info@akghospitals.in
- In person at the hospital's front office
5. Refund method and timelines
- Approved refunds are made to the original payment method (card, UPI, net banking or wallet) used for the payment.
- We initiate approved refunds within 3 working days. Depending on your bank or payment provider, it usually takes 5–7 working days for the amount to reflect in your account.
- Gateway or bank charges, if any, are not deducted from refunds for cancellations made by the Hospital or for failed or duplicate payments.
6. What this policy does not cover
- Charges for treatment, procedures, investigations, medicines, room rent or other services already provided.
- Inpatient advance deposits and final bills. These are settled at discharge as per the hospital's billing policy, and any excess deposit is refunded at that time.
- Payments for insurance and TPA claims, which follow the insurer's terms.
7. Changes to this policy
We may update this policy from time to time. The version shown on this page at the time of your payment applies to that payment.
See also our Terms of Use and Privacy Policy.